Quality. A Core Value.

We believe our long-term success can only be achieved by fully satisfying and striving to exceed our clients’ expectations regarding the quality of our services and the timeliness and dependability of our delivery.

Our goal is to achieve construction excellence through innovation, combined with a proactive and collaborative approach with our clients to ensure understanding of the services to be provided and the metrics of performance. To accomplish our goals, we maintain a Quality Management System (QMS) compliant with the International Organization for Standardization (ISO) 9001:2008 standard, and work to continuously improve quality in our services through appropriate quality-enhancing techniques to achieve client satisfaction.

The goals of our quality policy are to maintain an effective QMS that meets or exceeds client requirements, achieves a high level of client satisfaction, and supports our reputation as a quality-oriented organization. These goals are achieved through implementation of the following:

  • Managing and delivering services that are defect free and performed safely, on time, and within budget;
  • Maintaining personal contact with client representatives and engineers to address project issues and recommendations actively;
  • Developing relationships and partnering agreements with subcontractors and suppliers;
  • Promoting the use of local labor, subcontractors, and suppliers while monitoring their quality programs and performance;
  • Continually monitoring and analyzing performance to identify and implement process improvements;
  • Ensuring the competence, development, professionalism, and safety of our employees;
  • Recognizing the achievements of our staff and maximizing their potential;
  • Continually improving the effectiveness of our QMS;
  • Documenting lessons learned and applying them to future work;
  • Implementing and adhering to a framework of policies, procedures, and processes that comply with the requirements of the ISO 9001:2008 standard and applicable industry codes and regulations.

Our established ISO 9001:2008 compliant QMS is augmented by 16 Corporate Quality Implementation Procedures (CQIPs) that establish guidance for how we operate as an organization. P&J’s QMS CQIPs address the following topics:  The QMS; Control of Documents; Quality Records; Management Review; Contract Review and Closeout; Client Relations; Continual Improvement; Competency, Awareness, and Training; Control of Operations; Inspection, Measuring, and Test Equipment; Construction Control Plan Development; Purchasing; Inspection Process; Internal Quality Audits; Corrective and Preventive Action; and Control of Nonconforming Construction.